Right to Cancel

Under the Consumer Contracts Regulations 2013, you can cancel your order within 14 days, without giving any reason. The 14 days start the day after you receive your order.

How to cancel

Tell us clearly before the 14 days are up: email support@sulcuore.com with your order number, the item(s) and your contact details.

After you cancel

We’ll send you the return address. Send the item back within 14 days of telling us. Return postage is paid by you, unless the item is faulty or we made a mistake.

Refund

We’ll refund you within 14 days of receiving the item back, or of your proof of postage if that comes first, to your original payment method. The refund includes the standard delivery charge, if any. It doesn’t include the extra paid for fast dispatch.

You can handle an item as you would in a shop to check it. If it has lost value because it was handled beyond that, we may deduct the difference.

Exceptions

The right to cancel doesn’t apply to personalised or made-to-measure goods. It also doesn’t apply to sealed goods that aren’t suitable for return for health or hygiene reasons once they’ve been unsealed after delivery. Please keep any seal intact until you’re sure.

Model cancellation form

You don’t have to use this form, but you can. Copy it into an email or a letter:

To: Group Henrrys, LLC (trading as Sul Cuore), 7345 W Sand Lake Rd, Ste 210, Office 3045, Orlando, FL 32819, United States · support@sulcuore.com

I hereby give notice that I cancel my contract of sale of the following goods:
Ordered on / received on:
Name:
Address:
Signature (only if sent on paper):
Date:

This right is separate from our 30-Day Guarantee and from your rights if an item is faulty.